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commerce
shāng yè
商业
·HSK 2

Salesforce (software company)
Salesforce
Salesforce
to spend
huā
$3.6 billion
36 yì měiyuán
36亿美元
to buy / to acquire
mǎixià
买下
AI (artificial intelligence)
AI
AI
customer service
kèfú
客服
company
gōngsī
公司
Fin (AI customer service company)
Fin
Fin

Salesforce (software company)
Salesforce
Salesforce
to announce
xuānbù
宣布
using / with
yòng
$3.6 billion
36 yì měiyuán
36亿美元
to acquire
shōugòu
收购
AI (artificial intelligence)
AI
AI
customer service
kèfú
客服
platform
píngtái
平台
Fin (AI customer service company)
Fin
Fin
Fin (AI customer service company)
Fin
Fin
(possessive particle)
de
AI (artificial intelligence)
AI
AI
customer service
kèfú
客服
robot / bot
jīqìrén
机器人
can / is able to
néng
to handle / to process
chǔlǐ
处理
76 percent
76%
76%
(possessive particle)
de
customer / client
kèhù
客户
question / problem
wèntí
问题

June 16, 2026 at 6:20 AM

Salesforce (software company)
Salesforce
Salesforce
is
shì
United States
Měiguó
美国
a (company)
yī jiā
一家
large / big
software
ruǎnjiàn
软件
company
gōngsī
公司
June 15
6 yuè 15 rì
6月15日
Salesforce (software company)
Salesforce
Salesforce
to say
shuō
want to / going to
yào
to spend
huā
$3.6 billion
36 yì měiyuán
36亿美元
to buy
mǎi
Fin (AI customer service company)
Fin
Fin
company
gōngsī
公司
Fin (AI customer service company)
Fin
Fin
before / previously
yǐqián
以前
to be called
jiào
Intercom (software company)
Intercom
Intercom
Fin (AI customer service company)
Fin
Fin
to have
yǒu
AI (artificial intelligence)
AI
AI
customer service
kèfú
客服
robot / bot
jīqìrén
机器人
can / may
kěyǐ
可以
to use
yòng
to chat
liáotiān
聊天
telephone / phone call
diànhuà
电话
and
text message / SMS
duǎnxìn
短信
to help
bāngzhù
帮助
customer / client
kèhù
客户
Fin (AI customer service company)
Fin
Fin
(possessive particle)
de
AI (artificial intelligence)
AI
AI
can / is able to
néng
to answer
huídá
回答
76 percent
76%
76%
(possessive particle)
de
question / problem
wèntí
问题
not
to need
xūyào
需要
person / human
rén
to help / to assist
bāngmáng
帮忙
Salesforce (software company)
Salesforce
Salesforce
to want / to think
xiǎng
to use
yòng
Fin (AI customer service company)
Fin
Fin
(possessive particle)
de
technology
jìshù
技术
to let / to make
ràng
oneself / itself
zìjǐ
自己
(possessive particle)
de
AI (artificial intelligence)
AI
AI
product
chǎnpǐn
产品
better
gèng hǎo
更好

News in English

Business

Salesforce to Buy AI Customer Service Firm Fin for $3.6 Billion

Salesforce announced it will acquire AI customer service platform Fin for $3.6 billion. Fin AI agents can handle 76 percent of customer queries without human intervention.

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